Residents living in duplexes outside the Village's main building want to know why they can't have mailboxes in easier reach.
Mrs. Parks, a mother of a resident said, "For my mother to get her mail she has to walk to the main building, and sometimes she's just not able to make it.
"Even if she can, walking up a flight of stairs is not good for her."
An elevator is available in the building, but only after walking down steps, according to Parks.
Some residents aren't able to make the walk to retrieve their mail, and for some that's all they have.
"My mother is 74-years-old and she enjoys getting her mail," Parks said.
"Everyone wants to feel independent. When something simple like retrieving your mail is taken away, it's just not right."
Logan Senior Village has three outside buildings with a total of about 20 apartments.
Parks started a petition, and received around 25 signatures, which she sent to the building's owner.
According to Parks, those residents should "be allowed the same privileges of the other residents."
Seventy-eight-year-old Martha Matthews agrees with Parks.
"It's hard to get up and down the steps, it wears me out," she said.
Matthews said even though it takes up most of her energy she still tries to check her mail each day.
"I wait until it's cool and I have gained my strength," she said.
"Then I go get my mail and my sister's.
"I think it's silly that there are some people who cannot get their mail," she said.
Customer Service Supervisor Ronny Blackstock, at the local United State's Post Office, said that residents have options.
"If a resident has a note from their doctor stating they cannot physically retrieve their mail we will deliver it to them," he said. "We want to help all our customers."
Gayle McClure of Hill Reality is the district manager for Logan Senior Village.
"The post office told us we could only have one mailbox location," she said. "I am not aware of anyone that cannot get their mail."
McClure said she did receive the petition and sent a reply.
"I explained to the residents that we tried to make it convenient for everyone, but the post office required one central location."
McClure would not give a comment when asked if another location could be created.
She would decline comment again when asked if the residents would have to purchase new mailboxes.
Post Master Stewart Vickery said he is "open to suggestions", but cannot change the law.
"Regulations state that if a building has one address, regardless if it has 1,000 tenants, it has to have one central location for mailboxes," Vickery said.
"I can't move them because I don't own them. It is up to the owner to decide what to do."
When asked if another location could be added Vickery said it was the owners decision.
"It is up to Hill Realty to accommodate their customers," he said. "I am willing to talk to them, but can't force them to move the mailboxes."
Vickery said if new mailboxes are needed, the post office will not furnish them.
"It is up to the owners to provide mailboxes for their residents," he said.
Residents of Logan Senior Village are hoping the "right thing" will be done.
"We just wanted to be treated like everyone else," Matthews said.
Residents in time will see if the old adage "the customer is always right," will hold be on their side.